What if I want to refund my pin/cancel my order?
You have 1 business day to cancel your order as I usually pack orders the day after they were placed. Otherwise, we do not refund orders.
*We DO NOT accept exchanges
Please send us an email at tealteacupshop@gmail.com for further inquiries.
If I make multiple orders, can you combine them for me to save on shipping?
Yes, I can. You have 1 business day to contact me or else they will ship out separately.
They must also be ordered within 3 days of each other. I will not hold orders for extended periods of time because you want to buy something else later and hope to combine shipping.
What if I purchase a pre-order item?
If you order in-stock items alongside a pre-order-item, then any in-stock items will be placed on hold until the preorder arrives.
If you wish to have them shipped separately, you will need to place two separate orders (the pre-order item separate from in-stock items) and pay the shipping for both orders.
If you place separate orders for pre-order items that are estimated to arrive at separate times, the items will ship separately.
If you place a single order for pre-order items that are estimated to arrive at the same time, the items will ship together.
There is a problem with a pin/my order?
Please send us an email at tealteacupshop@gmail.com for further inquiries.
*By purchasing from TealTeacup you agree to these conditions. Thank you.