My package isn’t here!! What do I do?
Please contact your local post office first!
Once the package leaves my hands and is in USPS’s possession, I no longer have any control over the package.I provide tracking on all domestic orders, so please follow the progress there!
Most likely there was an issue in the provided address or for some reason the post is holding onto it or may have delivered it to the wrong place.
If a package is returned to me due to an incorrect address, I can resend it as long as shipping fee is covered.
What shipping options are available?
For domestic (US) orders, packages will be sent via USPS First Class Shipping or USPS Priority (1-3 Business days).
International Orders will be shipped via USPS First class international (2-4 weeks) Tracking IS NOT GUARANTEED.
***WE ARE NOT responsible for customs fees
How long until my order is shipped?
I typically mail orders out within 1-7 business days! I try my best to get it to you as soon as possible. I am a one person operation here, so when large releases happen or there are personal issues/holidays, there might be a slight delay in shipping time! Thank you for understanding ♥
How long until my order arrives?
All domestic orders have tracking so you can follow your order as it arrives to your doorstep. Typically orders take 1-3 business after shipment to arrive however arrival times can be affected by holidays, natural disasters, distance etc. I ship from California.
Most international orders on the other hand do not have tracking, and typically take 2-4 weeks to arrive!
*WE ARE NOT responsible for customs fees
*By purchasing from Teal Teacup you agree to these conditions. Thank you.